Privacy Policy- Mama Joz Pizza
Last Updated: 4 October 2026
Mama Joz Pizza respects your privacy and is committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, share and protect information when you interact with Mama Joz Pizza through our website, online ordering services, WhatsApp, Facebook, Instagram and other services.
1. Information We Collect
We may collect personal information when you place an order, contact us, use our website or interact with Mama Joz Pizza through our digital channels.
This may include:
Name
Mobile number
Email address
Delivery address
Order details and order history
Customer enquiries and messages
Marketing preferences
Website and device information
Information you provide when communicating with us through WhatsApp, Facebook or Instagram
Payment information may be processed through third-party payment providers when you place an online order.
2. How We Use Your Information
We may use your information to:
Process and fulfil your orders
Arrange delivery or pick-up
Provide customer support
Communicate with you regarding your orders
Respond to enquiries or complaints
Improve our products and customer experience
Operate and improve our website and online ordering services
Understand website and marketing performance
Send promotional or marketing communications where you have agreed to receive them
Protect our systems and prevent fraud or misuse
Comply with applicable legal or regulatory requirements
3. WhatsApp Communications
Mama Joz Pizza may use WhatsApp Business and the WhatsApp Business Platform to communicate with customers.
If you interact with us through WhatsApp, we may process information including your:
Mobile number
Messages
Order enquiries
Customer-service conversations
Interaction with Mama Joz promotional messages
Where permitted, we may send customers information about Mama Joz products, new menu items, promotions and other updates through WhatsApp.
You may stop receiving promotional WhatsApp messages at any time by replying STOP, requesting to unsubscribe, or contacting Mama Joz Pizza.
Stopping promotional messages will not prevent us from sending necessary communications relating to an order or customer-service request.
4. Facebook, Instagram and Meta Services
Mama Joz Pizza may use services provided by Meta Platforms, including Facebook, Instagram and WhatsApp.
We may use Meta services for:
Customer communication
Advertising
Marketing measurement
WhatsApp Business messaging
Website analytics
Understanding advertising performance
When you interact with Meta services, information may also be processed by Meta in accordance with Meta's own privacy policies.
5. How We Share Information
Mama Joz Pizza does not sell customers' personal information.
We may share information with trusted service providers where reasonably necessary to operate our business.
These may include:
Delivery and logistics providers
Payment processors
Online ordering platforms
Website and hosting providers
Point-of-sale and restaurant technology providers
Marketing and analytics providers
Meta, Facebook, Instagram and WhatsApp Business services
These providers may process information only as necessary to provide their services.
We may also disclose information where required by law or when reasonably necessary to protect Mama Joz Pizza, our customers or others.
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
Remember website preferences
Understand how visitors use our website
Improve website performance
Measure advertising campaigns
Provide more relevant marketing
You may manage or disable cookies through your browser settings where available.
Disabling certain cookies may affect some website functionality.
7. Data Security
Mama Joz Pizza takes reasonable administrative and technical measures to protect personal information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
However, no online system or method of electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for:
Providing our services
Managing customer relationships
Business and accounting requirements
Resolving disputes
Meeting legal and regulatory obligations
Information that is no longer reasonably required may be deleted or anonymised where appropriate.
9. Your Privacy Choices
You may contact Mama Joz Pizza to request, where applicable:
Access to personal information we hold about you
Correction of inaccurate information
Deletion of your personal information
Withdrawal of marketing consent
Removal from promotional communications
Some information may need to be retained where required for legitimate business, accounting or legal purposes.
10. Data Deletion Requests
If you would like Mama Joz Pizza to delete personal information associated with you, please contact us using the details below.
Please include sufficient information for us to identify your account or request.
We may need to verify your identity before completing a deletion request.
11. Third-Party Links
Our website or communications may contain links to third-party websites or services.
These third parties operate under their own privacy policies. Mama Joz Pizza is not responsible for the privacy practices or content of third-party websites.
12. Children's Privacy
Mama Joz Pizza does not knowingly collect personal information from children where parental or guardian consent is required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or business practices.
The latest version will be published on this page together with the updated date.
14. Contact Us
For privacy enquiries, marketing opt-outs, data access or deletion requests, please contact:
Mama Joz Pizza W.L.L.
Kingdom of Bahrain
Email: [email protected]
Website: www.mamajoz.com